“If we had an issue with, say, an underground water line leaking, we had to go out there and try to find where the leak was coming from,” he said. “I’d have to get a plumber or go out there myself and turn things on and off to find the source of the problem.”Demarais knew there was a better way to handle situations like these, and that the solution was ID Plans. He’d heard about their property management software for years. He was pleased to learn his two new properties were going to have comprehensive site plans created on them.
When Steve Demarais had two new shopping centers added to his portfolio, he received the same amount of information he typically got on a new property. None. “You usually get absolutely nothing,” said Demarais, a senior regional property manager with Phillips Edison & Company. “And it takes so much time to go through a property to truly learn and understand it. There are always little things you don’t know.” For Demarais, who manages 14 properties across Arizona and Nevada, that meant a lot of guesswork, along with lost time and money.